Store Policies



Payment is expected in full when purchasing items from the Museum Gift Shop.  The Museum does not offer items for purchase for deferred payment (i.e. layaway).  

Online Orders

Online merchandise orders are typically processed within 2-3 business days from the time of order.  All orders are shipped via USPS for a flat rate.  The museum does not offer international shipping.

Return, Exchange & Refund Policy

If you are not satisfied with your purchase, you may choose to exchange it for a full refund or for the same or similar item of the same value within 30 days of your purchase.  A receipt of purchase for the item needs to accompany all returns for exchange or refund.  The item should be with returned with its original packaging.

To be eligible for a return, the item must be unused and in the same condition that you received it.



Refund Policy

All ticket sales are final.

If you cannot use a ticket for an upcoming event, please consider donating your ticket back to the Museum of Making Music. Tickets may be transferred to another guest or donated back to the museum anytime up to 24 hours in advance of an event by calling (760) 304-5844.

Tickets cannot be donated back to the museum after an event has already begun or has passed.

Cancellation Policy

The Museum reserves the right to cancel or reschedule an event at any time.  Depending on the nature of the cancellation, the Museum will provide ticket holders with a full refund OR the opportunity to reschedule their tickets.

In the event of a cancellation or rescheduled event, the Museum will attempt to notify all current ticket holders directly within 1-2 business days of the change in event status.